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Currently we need to manually select and delete expired risk list entries. We would like to see an option to enable this for a lisk and have the daily maintenance job wipe the expired entries from the list.
The client has a requirement to see exactly case related transactions under the case when we use a calendar profile. For example; (1month calendar - txns amount > 1000 and sent to Turkey).. We can put a query with the same conditions and I can ...
Ability to have online messages to detail why go-lives are in queue and pending processing.
Product and Tech support teams would have more visibility with understanding why a go-live is in queue. Specifically, support staff would be able to differentiate deadlock vs BAU processing situations. This would assist staff with determining if a...
Allow option to count business days instead of calendar days
Looking for the option to view a count of business days across Safer Payments, including: Case investigation and case reporting. How many business days have passed since the case was created or since it was last transitioned? What is the average n...
Allow counters with lower priority (calculated earlier) to be used within evaluation conditions of higher priority counters
Use case: Users of Safer Payments have the ability to calculate the most common value of a reference attribute. For example, understanding a cardholder's most common grocery store merchant ID is a great way of reducing false/positives. Because man...
Provide an option to wipe all entries from a defined risk list
Currently there is no option to wipe all entries of a risk list. A risk list can also not be deleted as long as it contains entries. You have to manually select/mark all entries of a list and delete them. Setting a high amount of rows per page doe...
In Case Management, allow visibility of fired rules for only the mandator level they fired in.
Currently, in a Case all rules that fired will be shown in that case, even if another case class was raised by the same or other rules firing at the same time. Therefore, if there are sensitive rules from 1 department firing, these would be visibl...
User Preference settings for Case Management set up
Have one control setting for user preferences on how they want Investigation cases to look. It seems I have to set my column and field preferences for each queue. SP should have one control setting for cases.
Improve logging/tracability options of (HTTP) Case actions
Currently when executing case actions the investigator gets no information (UI) that an error might have occured delivering the message. Also the logging of errors within a case audit trail seems only to work for HTTP error codes which are stored ...
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