Watson Assistant

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Update the Zendesk connection

The connection to Zendesk through web chat today is mostly compatible only to the older Chat feature of Zendesk. Zendesk now has this Agent Workspace which combines the chat feature with the ticket system. The older chat feature will also not be u...

8 months ago in Watson Assistant 0 Not under consideration

8 VOTE

Common Pattern Nodes

Add the possibility to jump to common pattern nodes/node groups (e. g. "Please enter your customer number/adress/phone number") from anywhere in the dialog flow and dynamically jump back, based on where you came from. This could speed up dialog d...

over 5 years ago in Watson Assistant 2 Not under consideration

1 VOTE

Confidence fine tuning for intent/entity detection

In order to make sure that specific intent/entity is detected instead of another one less important we want to fine tune the confidence level for each individual intent/entity. Some of the intents/entities could have a more restrained dataset, hen...

9 months ago in Watson Assistant 0 Not under consideration

1 VOTE

Create entities based on coreference of previously detected entities

In order to detect a navigation path in a HR application I would like to be able to replace on the fly the pronouns with previously used nouns in order to better detect the current navigation path. Example: Are there any Iphones available as compa...

9 months ago in Watson Assistant 0 Not under consideration

1 VOTE

Be able to adjust/customize the output of the NLP before the Node processing phase

Depending on the output of the NLP, some entities could have specific enrichments that are needed to decide the next node processing output. The enrichments could be wether obtained from an external service, or simply by using a map of enrichments...

9 months ago in Watson Assistant 0 Not under consideration

7 VOTE

Ability to configure one entity as a synonym for another entity

This will enable configuring WA entities with less effort. There are scenarios where one entity and all its synonyms can be applied to another entity with additional synonyms (Mostly in a hierarchical entity model). As of now we have to manually c...

almost 5 years ago in Watson Assistant 1 Not under consideration

3 VOTE

Granular admin permissions

BMC Software has an agreement with IBM to host multiple Customers in BMC's Watson account. BMC invites a Customer's admin user(s) who have Admin permissions on the Resource group created for the Customer. A Customer can have a Watson Assistant / W...

about 2 years ago in Watson Assistant 0 Not under consideration

2 VOTE

Watson discards changes in Dialogue nodes done during the training - Possibility of team coworking on the same skill in one moment would make development faster and smoother

1. If one person in the team is training the assistant (adding user examples to Intents, adding Entities, or making other changes) and the assistant is processing them ("Watson is training" stripe in the "Try it" window), then no other team member...

over 1 year ago in Watson Assistant 0 Not under consideration

4 VOTE

Emojis should be used in chat converstaion with chat bot

I tried adding :) in response for a question but it end up appearing as plain text. It will help users to consider response more related and empathy

over 3 years ago in Watson Assistant 1 Functionality already exists

5 VOTE

carousel option for options

Useful for when options are >5 Anyone could benefit from thisCarousels/galleries are very common in chatbots

over 4 years ago in Watson Assistant 1 Not under consideration

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