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Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The product management team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Search skill message prompt to support multiple line or HTML tags in web chat widget
For search skill message prompt that consist of multiple line or HTML tags, web chat widget will treat it as normal text without formatting it accordingly. The web chat widget just ignore the multi line or HTML message prompt and display a single paragraph non formatted text. My customer has a requirement of multiple line and HTML message prompt for search skill result. This will enable the customer to enter multiple line & HTML message prompt, eg. to tell the user to call helpdesk during office hour or send email after office hour if they cannot find the answer in the search result. HTML can be use to highlight email address and phone number.
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