IBM Data and AI Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:


Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,


Post your ideas

Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at https://ideas.ibm.com


Add a new idea Subscribe
Status Not under consideration
Workspace watsonx Assistant
Created by Guest
Created on Oct 28, 2020

RELATED IDEAS

Allow buttons/rich response as part of Option Response Type for Intercomm

Typically, we can adjust the Option Response Type to be a button or list etc for responses on the chat. However, support team confirmed with development team that rich response is not available for Intercom. This request is to impletement support for rich response for Intercom, as suggested by support.

Pain point: Customer uses chat, will ask questions and will need to get a list of options to click. Currently, buttons are not supported so customer has to choose the number associated with a response. This is not intuitive and can be confusing especially for older customers who will use the chat often as this is a medical industry.

Further, people generally prefer to talk to real human, so during a chat with AI any small hiccups can deter away users and not want them to inquire at all. This is very problematic especially in the medical industry, since if people stop inquiring then any medical conditions could get severe.

Value: By having buttons, the chat flow will be further smooth, causing no confusion and be very professional. Any customer or patient inquiring feels great ease to get answers from the chat and won't have to delay if they suspect symptoms which requires AI to ask multiple questions to hear out.

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.