IBM Data and AI Ideas Portal for Customers
This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
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IBM Employees should enter Ideas at https://ideas.ibm.com
Are you saying that Assistant will keep the session going for 24 hours, but on the FB side it'll close in 1 hour?
When the user responds after an hour, and FB sets up a new session, would Assistant recognise this as same user & session?
Sorry, I just re-read - it's on the FB Messenger side? Bother.
Hi Rachel - I've also mentioned last week to Arnesh Batlaw when we were discussing other features. This timeout could stop us launching the FB Messenger & Instagram assistant channels. 1 hour seems - well, silly.
Hi there -- the 60 minute session length is a limit from Facebook Messenger. Watson Assistant's session length can extend up to one week, depending on your plan. See documentation here. However, we are also considering pursuing asynchronous messaging. I will reach out separately to learn more about your use case.
The doumentation that states that it is 24 hours is https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-facebook#deploy-facebook-try
Perhaps this is wrong and the setting in "inactivity timeout" for the Assistant is what determines this, in which case default is 60 mins, but this can be increased to 24 hours.
Can you clarify please IBM? Do FB integrations only last 1 hour before timeout or can we increasqe this to 24 hours via inactivity?
1 hour or 1 day - either way it's still too short.