Skip to Main Content
IBM Data and AI Ideas Portal for Customers

This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at

Status Submitted
Workspace watsonx Assistant
Created by Guest
Created on Oct 4, 2023

MAUs reporting built-in solution.

It is the case, for the client requesting this solution, as well as for many other clients that are moving Watson Assistant instances to production that they do not have a built in solution to get the MAU value for a specific month.

Context: Caixa is one of the biggest clients for IBM in the region of SPGI. They are currently making use of a Watson Assistant instance in production, that has been deployed over Cloud Pak for Data on IBM Cloud (ROKs). IBM asks for them to provide the MAU value for the correct reporting of WA usage on a monthly basis. However this is the current solution that is provided by IBM:

It is the client's job to develop a script in charge of downloading, storing and processing the conversational logs for each of the Watson Assistant instances they are using. After this, they can calculate the correct MAU value and report it back to IBM. After talking with the product team, we discovered that other clients are: "parsing logs or capturing end users to identify unique ids."

This is not an acceptable enterprise solution for large scale WA customers and should have been present in the first version of the WA service.

We have developed a script, but it has been taken by the client as a temporal solution. The script, if the logs are downloaded in blocks of 10,000, causes watson metrics pods to crash, which can be very dangerous for productive environments and has caused problems in the current Caixa Bank environment. On the other hand, if the block size is decreased then the solution is not scalable given that it takes too much time.

What do we require? A built-in solution for MAUs calculation, i.e. a capability in ROKs that outputs the MAU value for a specific month. As explained by the product team this capability: "may come in the future but right now there is no timeline to deliver it.". We need to roll out this solution as soon as possible, now that more and more clients are starting to roll out productive WA instances. It may seem a small problem now, but it sure will explode.

A case has also been opened to solved this issue: TS014256336.

Needed By Yesterday (Let's go already!)
  • Guest
    Oct 9, 2023

    It is a basic functionality required to ensure that Customers are correctly using the product according to own licensing and avoid compliance issues