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IBM Data and AI Ideas Portal for Customers


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The product management team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Additional Information

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IBM Employees:

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Status Functionality already exists
Workspace Watson Assistant
Created by Guest
Created on May 9, 2018

Include entities within intents

Often a single concept is repeated in many different intents. If that concept were defined as an entity and that entity includable as part of an example of an intent, it would greatly simplify the definitions of intents.

For example, suppose the chatbot concerns EU GDPR. There will be many intents around the concept of personal data, such as:

  • Do you collect personal data?
  • How do you use personal data?
  • How can I change my personal data?
  • etc.

However, "personal data" might be written as "personal data", "personal information", "personal info", "my data", "pd", and many others, including misspellings and other variants. All of these variants should be included in examples of intents, making the creation of intents very tedious and error prone.

Thus, if "personal-data" were defined as in entity and then included within examples of intents:

  • Defining of intents could be vastly simplified
  • It could be much easier to train Watson to recognize all the intents using a given entity, rather than having to train each intent separately
  • You could avoid forgetting to include certain examples within intents
  • Guest
    May 16, 2018

    Referencing an entity within an intent example is already possible.  See here:
    https://console.bluemix.net/docs/services/conversation/intents.html#creating-intents