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Status Is a defect
Workspace Cognos Controller (On Prem and On Cloud)
Created by Guest
Created on Jun 19, 2019

RELATED IDEAS

Correct License Agreement report for showing Active Users when using SSO

The License Agreement report does not show the correct number of Active Users when using SSO. Since SSO is the most common used setting for Controller, this is a defect and must be corrected.

Needed by Date Jun 20, 2019
  • Admin
    PAUL Allen
    Reply
    |     Jun 25, 2019

    Discussed with one of the development leads, this definitely should be a support ticket and should work. Let's take communication directly now, e-mail me if you have any issues raising the case again.

  • Admin
    PAUL Allen
    Reply
    |     Jun 20, 2019

    Okay, I will discuss with team

  • Guest
    Reply
    |     Jun 19, 2019

    Hi Paul,

    I already created a case. 'Case TS002365958 - License Agreement report incorrect.

    The answer was that we needed to switch to 'Native' to get the correct data from the report. Therefore I asked for the new RFE-link. Since the Rights menu does show the correct number of Active users, the report is not looking at the correct place for the active users.

    Peter

  • Admin
    PAUL Allen
    Reply
    |     Jun 19, 2019

    Hi Peter, this seems more like it may be a potential defect, can you raise a skills case through the support system please?

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