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IBM Data and AI Ideas Portal for Customers

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The product management team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

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Status Under review
Created by Guest
Created on Dec 21, 2021

Replication of user logs across all instances when signing onto Controller SaaS

Controller SaaS is currently presented through IBM Citrix with automated load balancing applied between Citrix servers when users connect. This results in user log information being stored against different servers, which in turn creates an inconsistent experience for users. Firstly, where users select "remember my details", this only works if the server they connect against is one that they have connected against before. Secondly, where SaaS customers have applied federated user connection and have different Microsoft user id's to the email addresses registered for IBM id, the user is presented with the need to register a second user account. If the user makes an error at this stage (say re-input their email address), the error is cached to IBM Citrix and can only be cleared through raising an IBM support ticket. In summary, the process of logging and retaining user details for IBM SaaS connection needs to be a one time exercise, both for the ease of user experience and the volume of support tickets needing to be raised with IBM support.

Needed By Month