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Replication of user logs across all instances when signing onto Controller SaaS
Controller SaaS is currently presented through IBM Citrix with automated load balancing applied between Citrix servers when users connect. This results in user log information being stored against different servers, which in turn creates an inconsistent experience for users. Firstly, where users select "remember my details", this only works if the server they connect against is one that they have connected against before. Secondly, where SaaS customers have applied federated user connection and have different Microsoft user id's to the email addresses registered for IBM id, the user is presented with the need to register a second user account. If the user makes an error at this stage (say re-input their email address), the error is cached to IBM Citrix and can only be cleared through raising an IBM support ticket. In summary, the process of logging and retaining user details for IBM SaaS connection needs to be a one time exercise, both for the ease of user experience and the volume of support tickets needing to be raised with IBM support.
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