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Status Planned for future release
Created by Guest
Created on Jul 29, 2022

Method to increase idle timeout for Controller Web (currently fixed at 60 minutes)

If a user is logged into Controller Web, but pauses using it (leaving it on screen but idle) they will get a problem if they don't click on anything (in Controller Web) for more than 60 minutes.

  • If using Native authentication, it will just return them to the logon screen (no error)

  • If using CAM authentication, it will give a "Real time updates are not working. Please log in again" error, then return to the logon screen.

In the Controller Web 'backend' log file ( “com.ibm.cognos.fcm.log”), 1 hour after the last time that the end user did anything in the system, you will see an entry similar to the following:

~~~~~~~~~~~~~~~

2022-07-04 18:46:22 | | INFO | [com.ibm.cognos.fcm.wmc.ccrws.DefaultCcrClient] [CCR-WS] Logging out user ADM@mysqlserver\ControllerLive...

~~~~~~~~~~~~~~~


For the avoidance of doubt, the user is not ejected 1 hour after logging into Controller Web. Instead, they are ejected 1 hour after they last clicked on a menu item (did anything constructive) in Controller Web.

  • Typical scenario: User goes to lunch for 1 hour and 1 minute.


We raised this as a support ticket, but were told this 60 minute value was not configurable, and we needed to raise an enhancement request.


=> We would like you to have a configuration setting somewhere, so we can increase the Controller Web timeout (e.g. to 2 or 4 or 10 hours or whatever)

Needed By Not sure -- Just thought it was cool
  • Guest
    Sep 23, 2022

    Response from the HAYNE Assist team: