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Status Is a defect
Workspace Cognos Controller (On Prem and On Cloud)
Created by Guest
Created on May 26, 2023

RELATED IDEAS

Controller Web error handling (with relation to invalid actualities / submissions)

See this idea on ideas.ibm.com

With current version of Controller (v11), if you have a 'rogue' (invalid) submission (where it refers to an actuality that has been deleted in the past, so no longer exists) then it is impossible to launch Controller Web.

Specifically, as soon as you logon to Controller Web you get this error:

~~~~~~~~~~~~~~~~~~~

Internal Server Error

URL: http://servername:9080/fcm.web/api/commonworkspace/entities STATUS: 500

Unexpected error.

Log entry: server=servername, NDC=ADM@database, Time=23-04-23 17:01.59

For more details, please use the button below.

Failed URL: /fcm.web/api/commonworkspace/entities

Exception: Unexpected error.

~~~~~~~~~~~~~~~~~~~

In other words, you suffer from the problem described here: https://www.ibm.com/support/pages/internal-server-error-status-500-failed-url-fcmwebapicommonworkspaceentities-logging-controller-web

It is *very* difficult to troubleshoot this, because there is no useful message that appears in the error (or in a log)

=> You have to do some guesswork/trial-and-error by looking at the SQL tables "xsubm" and "xid"

It would be much more convenient if IBM could reprogram Controller Web so that (if it found a submission that related to an actuality that did not exist) it actually told you this in a 'nice' way.

=> My enhancement request is that Controller Web says something like "Invalid Submission 2001AC found - Please check for errors in that submission" and then allowed you to carry on using Controller Web (but not that submission).


Many thanks!

Needed By Not sure -- Just thought it was cool
  • Admin
    Maximilien de Chestret
    Reply
    |     Jun 5, 2023

    That should not prevent from opening controller web, a defect will be created with medium priority.

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