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Status Future consideration
Workspace Cognos Analytics
Created by Guest
Created on May 4, 2021

Reset default "Send report by email" to send to user's email account

From Cognos 8, 10 and through Cognos 11.1.6, the default action when a user ran with "Send report by email" was to send to the user but in 11.1.7 Cognos changed to necessitating the user to select "Edit details" to populate their address by default. Users now have additional clicks to get the functionality that they had and the explanation was "from a support perspective what appears to be a safety mechanism to double check content". The users are trying to run their reports the same as they had and flagging that they didn't receive then have to run it again and click the extra link then OK. The default behavior was changed with zero documentation and while it's theoretically just 2 more clicks for every user every time.

Needed by Date May 5, 2021
  • Guest
    Jul 19, 2021

    If this is design intent, then at least warn the users that they need to populate the receiver of the report or that this filed is blank so they understand they need to take action, versus changing prior behavior and not providing this warning which results in additional work for all.