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Status Future consideration
Workspace Cognos Analytics
Components Administration
Created by Guest
Created on Jun 8, 2022

Limiting the error mail only to report owner incase of SMTP error in report schedule [CNC-SDS-0335, CNC-SDS-0410]

Problem: -
The error mail is sent to all recipients added in schedule When there a report schedule failed due to SMTP error (CNC-SDS-0335, CNC-SDS-0410).

Example: -

I have scheduled an analysis studio report on daily basis at 9:00 AM. So daily I will be receiving my updated report to my email at 9:00 AM. My 30 colleagues requested me to add them in my report schedule so that my report can help them for the analysis. As per the request I have added my colleagues to email schedule. But when there is an SMTP failure in the schedule, all 30 users were receiving the error mail which is unacceptable. As a report owner, only I should get the error mail.

Workaround: -

Updated the SMTP rule provided by the IBM vendor. In contrast, the rule modification failed to provide the solution.


<smtpRule>

<smtpError>

<invalidRecipients>true</invalidRecipients>

</smtpError>

<smtpBehaviour name="invalidRecips">

<keepMail>false</keepMail>

<failMail>

<recipients sendToCurrentRecipients="false">

<owner>true</owner>

</recipients>

</failMail>

</smtpBehaviour>

</smtpRule>

Proposed solution: -

To limit system to send error mails to the administrators/report owner or another specified mail receiver.

Benefits/value: -

At-least 100+ users/day were affected with error mails and causing inconvenience to the email recipients. The idea avoids inconvenience to the email recipients.

Needed By Week