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Status Future consideration
Workspace Cognos Analytics
Components Administration
Created by Guest
Created on Aug 19, 2022

Email notification when job or tasks within job fail

We make use of datasets and have a job to schedule the refresh for these datasets every night. Sometimes the refresh fails for some reason. At this moment we don't get any notification that something went wrong.

We would like to be able to configure an email-address in a job which will receive an email-message that the job failed (or one or more tasks within a job.

What really misses in Cognos in general is the ability to get notifications when something went wrong in a background process (job/schedule)

Needed By Yesterday (Let's go already!)
  • Guest
    Jun 10, 2025

    It will be interesting to see what's coming for this in 12.1.
    The Audit DB lets you query failed jobs and reports. I have an Event Agent set up, running every 15 minutes during office hours to look for any failed jobs or reports in the previous 15 minutes and to issue an email with error details. By default the email issues to me and the Audit package does not include the users email address but I'm building up a small reference table to convert user names to email addresses as jobs/reports fail to issue them to the submitting user automatically e.g.

    Hi XXXXXXX

    Your report Period Spend Analysis - Assurance [GP] run at Jun 6, 2025 11:37:15 AM failed to complete after 1.5 seconds.

    The report is located here:

    Team content > Finance > Authored Content > Commercial Finance > Central Functions > Period End Spend Analysis > Reports > Period Spend Analysis - Assurance [GP]

    Error Message:

    RSV-SRV-0063 An error occurred while executing the 'asynchRun_Request' command. RSV-RND-0185 The required parameters 'gpReportingPeriod,gpReportingPeriodLY' are defined but have no value.

    Note:
    Where this failure says Unable to deliver the output of the report​​​​​​​ the report was probably too large to send by email - please download the report and distribute it manually

    Where this failure is the result of a deadlock, the report may still have appeared to complete successfully however the report may be missing some data. We recommend rerunning the report in this situation.

    Where this failure is the result of a timeout and the report has run successfully in the past, please resubmit the report. If this is a new report and you are experiencing a timeout, please review the report logic.

    Where this failure is the result of missing parameters e.g. "The required parameters ..... are defined but have no value", the parameter values used by the report must be set before rerunning the report - contact x@y.com for guidance