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Status Not under consideration
Workspace Cognos Analytics
Created by Guest
Created on Jul 23, 2019

Delivery Notifications for emails sent out from Cognos Application end

When emails with report outputs are bursted from Cognos application, the email id mentioned under Cognos Configuration is considered as the default sender of those emails in case the report  / job is being executed by an user which does not have any email id associated with it. In our business scenario, we are using one such user to schedule or execute burst reports and hence all the burst emails are getting delivered from the default email id mentioned in cognos config. 

At the moment, we are receiving delivery notifications in above cases when the emails are getting failed to deliver to the end users but we are looking for an option or switch in the cognos application end which will ensure the report delivery notifications for all emails irrespective of whether those are successful or failure in terms of delivery to the users. 

We have managed to setup a script for powershell which ensures email delivery notifications for all emails sent out by the script using the same email id as the email sender. Below is the line of code which ensures delivery receipts for all the emails:

send-mailmessage -from $sender -to "pranjalkumar.gupta@fcc-fac.ca","amit.samuchiwal@fcc-fac.ca" -subject "****Success****" -body $body -dno onSuccess, onFailure -smtpServer FCCAZW139.fcc.ca
Note: The variables are defined in previous lines: $sender = cognos8@fcc-fac.ca (email id mentioned in Cognos config) and $body = content put into the body of the email

We want similar functionality at Cognos end which will ensure that all delivery receipts are reaching to the sender mailbox when any email is delivered from Cognos.

Currently we have faced few situations where we can see that the emails are being delivered to the end users (from Cognos server logs) but the users have claimed that they did not receive those emails. So, to have more control on this process from Cognos side, it would be a good to have feature in Cognos.

Needed by Date Oct 31, 2019