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IBM Data and AI Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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IBM Employees should enter Ideas at https://ideas.ibm.com


Status Not under consideration
Workspace Cognos Analytics
Created by Guest
Created on Oct 31, 2017

Need ability to get an entry in audit db when report is failed to send an emails

Hi,

we have logging enabled to both file and database configured. we deployed the Audit database and successfully logging to that database. If a report is to be emailed to a user and that email fails, we do not get that entry in the Audit database.
we found this similar article:
http://www-01.ibm.com/support/docview.wss?uid=swg21713623
which suggested that Trace level logging needed to be turned on. we set the Delivery Service logging level to Trace, and in the Cogserver.log we are getting the failure error message - but this same message is not populating in the Audit database.

We need to be able to see SMTP errors in the Audit database so we can trigger failure emails.


Thanks,
srilakshmi