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When a client forgets to sign out of Access Server and shuts down their session, Access Server keeps them logged in. The only way to clear the session is to restart Access Server. This is difficult in a multi-user environment (as product is designed) and requires all users to log out to restart the service. It would be better to either age the connection out or have a command to log the account out.
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Ron - what information would you like? The command can be found, at least in UNIX/AIX in the bin directory of the installation directory. If we can get IBM to create a command to show the users connected and when they connected then user management can be scripted.
Have you tried the command "dmterminateuser?