IBM Data and AI Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:


Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,


Post your ideas

Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at https://ideas.ibm.com


Add a new idea Subscribe
Status Future consideration
Workspace Knowledge Catalog
Created by Guest
Created on May 24, 2022

RELATED IDEAS

Set standard service level agreements (SLA) in WKC workflows

Change Request workflow should activate a standard SLA for assignments and escalations based on the request type.

User Story

As a WKC Admin, when I create a workflow, I want to be able to assign an SLA to the template via the UI based on how the template is to be used.

  1. Each template should have an option to set generalized priority (Urgent, Medium, Low) selectable by the requestor of the change.

  2. Each template would have the ability to set the SLA time (days and hours) based on the urgent, medium, low option.
    Each template should have the SLA options be selectable at configuration to set different SLAs based on the type of change requested.

  3. e.g. add an account to a reference data set for a specific category (Finance) would be a 2 day SLA. add a business term to a product category would be a 1-week SLA.

  4. A WKC Admin would need to be able to change SLA for escalation.

Needed By Quarter

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