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Currently, OpenPages can only be deployed in a single namespace alongside Cognos. This creates complexity for Westpac, as it does not align with their operating model or integration approach with ServiceNow.
Westpac’s standard practice is that each application should have its own namespace, with direct integration between each namespace and ServiceNow. Additionally, the ServiceNow team manages incidents separately for each application, meaning that Cognos incidents and alerts should be separated from those of OpenPages.
However, due to the hard deadline of 1st August for go-live, the Juno team at Westpac obtained an exception to deploy both OpenPages and Cognos within a single namespace. Post go-live, they plan to work on an enhancement to segregate the two applications into separate namespaces, in order to meet Westpac’s operational requirements and standards.
Needed By | Quarter |
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Thank you again for submitting this RFE!
This request has been delivered in the June 11, 2025 Cloud Pak for Data (Software Hub) 5.2 release where our OpenPages 9.1 version debuted.
Please refer to: https://www.ibm.com/docs/en/software-hub/5.2.x?topic=new-openpages
Thank you again for submitting this RFE!
This request is a candidate for a future generally available (GA) release. IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. IBM will update this request to reflect any changes.
Thank you for submitting this RFE!
The IBM team is evaluating this RFE. A decision or request for more information will be provided within 90 days of the date that this issue was submitted.