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Status Not under consideration
Components Data Server Manager
Created by Guest
Created on Aug 16, 2019

Provide ability to monitor health of DSM

Our current setup:

We setup DSM to monitor our production DB2's. We have over 100 databases configured for the DSM.

All our DB2 have HA failover setup with Tivoli. This is our business requirement.

We also have DSM setup with HA failover. Currently DSM can only failover when the host or the network has failed. (Not when DSM has internal problems.)

Scenario: The following scenario happened to us more than 1 time.

Our team received a ticket from our customer, complaining a DB2 database performance/inaccessible and upon checking DSM is HUNG.

After we received the ticket, we notice DSM is HUNG. But we need to first fix the Db2’s issue – without DSM.

We opened tickets to IBM regarding the HUNG issue. We got feedback that we should remove some work folder as workaround and restart DSM.

The workaround will only help with current situation, but it will not help us in the future; because DSM is not able to give us the Db2 Alert notification when it is HUNG. We are stung by this bad situation.

This happened to us two times over the weekend, and no pager notification when some Db2 is having problems. We are only finding it out on Monday when ticket is raised.

We are moving away from BMC Patrol and replacing it with DSM. We expect DSM to work as a warning system and give us Alert notifications. Our enterprise depends on the warning system to work.

Needed by Date Oct 16, 2019
  • Guest
    Jul 31, 2020

    Hello, we can provide an API in the new Db2 Data Management Console which would allow to monitor the health of DMC. This API would reflect the console status and you will be able to call it in your enterprise IT monitoring system.

    Please let me know if this solution would work for you.

    Thank you,