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Status Future consideration
Created by Guest
Created on Jul 27, 2021

Enable DVM Studio to be able to quickly capture environment data needed for problem resolution

We are sometimes asked to provide detailed information for a Case we have opened on DVM. Information includes the current build, IN00, trace browse, map definitions and sometimes the underlying data that is causing the issue. If functionality was added to DVM Studio to capture this information real time, it would substantially reduce the amount of time required to gather the info. More importantly DVM support would receive the info they need for troubleshooting in a thorough and consistent manner, which should result in less back and forth with clients and quicker issue resolution.

Needed By Not sure -- Just thought it was cool
  • Guest
    Aug 3, 2021

    Aside from capturing business data to help reproduce the problem, nothing is too time consuming by itself. Maybe step one would be a wizard on Studio to capture server info (IN00, joblog, buildinfo,etc.) in a consistent manner. Next might be the ability to grab the trace info from Studio. Lastly, would be the ability to select multiple maps and capture both their definition and the underlying sources that they were generated from.

    I think the impact to me is a drop in the bucket compared to how getting accurate and consistent diagnostic data will help Rocket get to root cause. What would the support folks want in a tool like this?

  • Guest
    Jul 27, 2021

    Thank you Joe.

    As discussed, this could be a great serviceability feature for the DVM server. When you are asked to capture data, which items are the most difficult to get and which are the most time-consuming?

    Are you anticipating that the DVM server would leverage some form of exception handling that could be enabled at various levels (system, session, or set of VT(s)?
    If you have preferences around how it should work that would be great.