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Status Future consideration
Created by Guest
Created on Mar 23, 2021

To allow configurable User Actions in MER queues

PBB user does not want few standard User Actions on the MER Queues like REDIRECT, UNDOREDIRECT, and RETRYROUTING.

To enable configurable User Actions in FTM.

For example, delete access to 'Redirect' User action on the MER Queues

As per IBM support, currently the MER standard user actions cannot be removed from a MER user. You can use custom action to replace the standard action, however you cannot delete them.

So UNDOREDIRECT, REDIRECT and RETRETRYROUTING cannot be removed from a user.

Ref. CASE #: TS004953631