IBM Data Platform Ideas Portal for Customers


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Status Future consideration
Workspace IBM watsonx Orchestrate
Created by Guest
Created on Jul 21, 2025

RELATED IDEAS

Granular and actionable error logs & chat messages

We encountered a scenario where a user had configured the Agent to connect to a tool that triggered a Python script. While the Agent was connected, it suddenly stopped responding and displayed the following error message:

"I'm sorry, it seems I've encountered an error calling the tool. Error in Python tool execution: failed to update due to {'error': 'failed to execute function in Pod: API returned status 500'}"

Upon reviewing the logs from the tool_runtime_manager container, it was determined that the root cause was a timeout error.

If this timeout information had also been surfaced in the chat window, it would have provided the user with a clearer indication that the issue was related to a connection timeout—helping them better understand and potentially resolve the problem more efficiently.

Idea priority High
  • Guest
    Sep 2, 2025

    Hi! I’m experiencing a similar issue 🥲

    For the past two weeks, I’ve been trying to run a Python-based tool in watsonx Orchestrate, but I keep getting this error:

    "I have encountered an error calling the tool. Please try again. Error Details: Error getting Python tool status: Error getting Python tool status. The pod is starting up, please try after some time."

    It seems like the pod is stuck in a CrashLoopBackOff state. I’ve already opened a support case, but I haven’t received a resolution yet.

    Honestly, it’s been an odyssey trying to develop tools—sometimes they work, sometimes they don’t. I usually record videos of the chat when it works, because it might suddenly stop responding right before a live demo. Right now, I can’t even use the tools at all.

    Reply
3 MERGED

Instead of 504 errors, concise errors should be surfaced to the user, instead of having to dig through CP4D/vLLM logs

Merged
"Instead of 504 errors, if it's something surfaced from vLLM like: 2025-08-22T00:41:31.362506975Z ERROR 08-22 00:41:31 [serving_chat.py:200] ValueError: This model's maximum context length is 128000 tokens. However, you requested 844373 tokens (84...
3 months ago in IBM watsonx Orchestrate 0 Future consideration

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