IBM Data Platform Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data Platform organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at https://ideas.ibm.com



Add a new idea Subscribe
Status Delivered
Workspace IBM watsonx Orchestrate
Created by Guest
Created on Oct 9, 2025

RELATED IDEAS

Embedded agent web chat header customization support

1. Why it is useful?

The current embedded web chat interface offers limited customization options, particularly in the header area. Adding support for custom header elements (such as dropdowns, icons, or buttons) would allow organizations to extend chat functionality and provide users with additional contextual controls without modifying the core UI.
This flexibility enhances both usability and integration potential, enabling teams to create richer, more localized, and more brand-aligned experiences.

2. Who would benefit from it?

  • Developers and solution designers who want to integrate chat with other web application settings or language options.

  • Enterprises and global organizations needing a language selector, settings menu, or branding components directly within the chat header.

  • End users, who would benefit from easier access to options like changing language, theme, or viewing help/settings without leaving the chat interface.

3. How should it work?

Providing instance method like in Gen1 (Acrher) web chat which allows to inject custom header configuration. The configurations would set type of header element, label, items and allows inject trigger event that can be handled by embedded page.

Supported use case could be language selection dropdown or quick action buttons like show privacy notice or email transcript.

Idea priority High
  • Guest
    Oct 27, 2025

    • Language change dropdown

    • Preferencies dropdown -> Download transcript, Show privacy notice

    1 reply
  • Admin
    Kiran B K
    Oct 27, 2025

    Thanks this helps, can you share the complete list of items you intend to put into the chat header please? We want to consider if any of these items can be brought in as features. The list will also help us design the solution better

    Reply

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