IBM Data Platform Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data Platform organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:


Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,


Post your ideas

Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at https://ideas.ibm.com



Add a new idea Subscribe
Status Under review
Workspace IBM watsonx Orchestrate
Created by Guest
Created on Feb 24, 2026

RELATED IDEAS

Proactively post messages to a channel via WXO (API)

There are tons of usecases where it is helpful to be able to proactively send messages to a channel which is connected to wxo already.


Assume the following usecase:
A user is creating a ticket for something not working in their flat with their property management. Obviously, they would love to know the current status of the ticket. When is someone coming over, did you guys even look at it yet or is it even rejected as a tenants issue maybe? Instead of texting the whatsapp number once or twice a day to query the status of their ticket, we could leverage an API which allows us to proactively update the user of the tickets status as soon as it changes. Therefore we would need two things though:

- GET endpoint to find all channel related threads (best case including channel related information like the users phone number)
- POST endpoint for sending outbound messages via a specific channel to a specific thread

Idea priority High

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