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One example could be to deterministically select the target agent based on what channel type or channel ID a request is coming from. A simple business rule would be much more efficient and possible to certify test case compliance for as compared to "LLM guessing".
Now, with the new agentic chat in Q2 onwards, it is even more important to automate the top level agent selection based on many things, like individual user preference, user role, internal/external/partner etc.
this is likely rendered obsolete by the new agentic chat coming this Q where agents will be set to collaborate with each other through LLM-planning.
Can you shoare examples of use-cases where needing one routing vs the other?