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See this idea on ideas.ibm.com
This is to bring similar capability from FP9 on SE to AE. The solution would present a recommendation to the Steward on how to process the clerical tasks based on past resolution history.
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If you are an AE client on 11.6 or with plans to upgrade to 11.6 and you have interest in this feature being added to Advanced Edition, please up vote this item and comment here as we would like to speak with you.