IBM Data and AI Ideas Portal for Customers


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Status Not under consideration
Workspace Natural Language Understanding (NLU)
Created by Guest
Created on Jan 20, 2021

RELATED IDEAS

NLU PT-BR model

The NLU Service has wrong (and very) misinterpreted feelings for some very trivial phrases, following some recent examples of phrases that it returns "0".

• Pelo bom atendimento da Loja e pela qualidade dos carros.

• Carros muito confiáveis, sistema do site disponibilizado para os usuários muito útil para manutenção.

• Demonstrou esforço para atender os prazos do cliente.

• A empresa transmite segurança, confiança e tem compromisso sério com seus clientes.

• atendente prestativo e ágil

Note that the same phrases have a much more assertive behavior in the English language

• For the good care ofstore and for the quality of cars - SCORE 0.88

• Very reliable cars, system of the site made available to users very useful for maintenance. - SCORE 0.89

• Demonstrated effort to meet customer deadlines. - SCORE 0.55

• The company transmits security, trust and has serious commitment to its customers. - SCORE 0.88

• helpful and agile attendant - SCORE 0.97

For testing purposes the phrases were translated using watson's translation api.

You can test on IBM demo page, Classification> Sentiment.

https://www.ibm.com/demos/live/natural-language-understanding/self-service/home

Portuguese statement: "A empresa transmite segurança, confiança e tem compromisso sério com seus clientes"

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