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Status Not under consideration
Workspace OpenPages Ideas
Created by Guest
Created on Mar 29, 2019

OP & BPM integration

In our current IMR solution, it is using OP as the front-end to call the back-end BPM process to support the workflow.

Inside the BPM process, there is a key task for BPM to use OP Rest API to connect to OP and perform data updates in the object(s), and this is the most frequent failure point during the BPM process execution. By looking at what BPM got as a return of the API, it is a very generic error code (HTTP Error Code 400 or 500) that we would not be able to know what causing the failure and what the possible handling required for the failure.

To my understanding, OP should provide a proper response code to inform the caller what the issue with the failure call, regardless who are the callers (BPM or other system). The generic error is not meaningful at all to the caller, and this is where the concern from and seeking IBM's support for a solution.