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Status Functionality already exists
Workspace OpenPages Ideas
Components Other
Created by Guest
Created on Apr 20, 2023

RELATED IDEAS

Increased SSO Connection Monitoring

In our OpenPages instance we recently had three documented short but total outages, lasting for a few minutes each. In all of them, the Support team noticed the logs indicating SSO errors, but we made sure, in all occurrences, that we did not have a problem from our side. Our hypothesis is that OpenPages on Cloud could be having some networking issues, and we would like to request the implementation of extra logging regarding the application's communication with our SSO server, if we are to pinpoint the root cause of these issues.

Needed By Quarter
  • Admin
    JOHN Lundgren
    Reply
    |     Jul 18, 2023

    Thank you again for submitting this RFE!

    This request has already been delivered in the OpenPages 8.3 release as part of the Trace Logging capability (specifically via the "opaccess" appender).

    Please refer to the following OpenPages Product Documentation link: https://www.ibm.com/docs/en/opw/8.3.0?topic=files-enabling-trace-logging

  • Admin
    JOHN Lundgren
    Reply
    |     Apr 21, 2023

    Thank you for submitting this RFE!

    The IBM team is evaluating this RFE. A decision or request for more information will be provided within 90 days of the date that this issue was submitted.

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