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IBM Data and AI Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data & AI organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Not under consideration
Workspace Planning Analytics
Created by Guest
Created on Nov 9, 2023

Enable restart of TM1WebServices using Turbo Integrator Process in Planning Analytics Cloud application

Enable restart of TM1WebServices using Turbo Integrator Process in Planning Analytics Cloud application


We've had several instances where TM1WebServices locked up preventing users from logging into TM1Web and Planning Analytics Workspace


Because we are on Cloud restarting Tm1WebServices is not an option.

Previously when on Prem we scheduled an hourly restart of Tm1WebServices using a TI Process and Scheduled Chore each hour.


I'm submitting this idea now because Planning Analytics Workspace also uses TM1WebServices. We are building out our PAW environment and have locked up TM1Web and PAW and have submitted a service request to resolve the issue.

Needed By Yesterday (Let's go already!)
  • Admin
    Stuart King
    Reply
    |
    Jan 31, 2024

    This idea is not under consideration. The IBM Planning Analytics team will prioritize any product defects that would cause the Websheet service to not be available. This includes monitoring and liveness probes that validate the Websheet service is active and responsive, and the ability to automatically restart the Websheet service if it's not responsive.