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Status Submitted
Workspace IBM Safer Payments
Components Business
Created by Guest
Created on Jan 28, 2022

2-Point Review of Cases

2-point review of cases

Looking for a solution (enhancement) where after an analyst dispositions a case but the case meets pre-defined criteria i.e., New Account Open, High Dollar Value, High Dollar Deposits etc. would then be reviewed by a 2nd analyst

  • The 2nd analyst would review the case without knowledge that the case was previously worked and would not be aware of Analysts 1’s decision

  • If analyst 1 and analyst 2 dispositions match then = ok

  • If analyst 1 and analysts 2 dispositions do not match then send case to a manager for review

Needed By Yesterday (Let's go already!)