IBM Data and AI Ideas Portal for Customers


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Status Not under consideration
Workspace IBM Safer Payments
Components Business
Created by Guest
Created on Oct 10, 2022

RELATED IDEAS

In Case Management, allow visibility of fired rules for only the mandator level they fired in.

Currently, in a Case all rules that fired will be shown in that case, even if another case class was raised by the same or other rules firing at the same time. Therefore, if there are sensitive rules from 1 department firing, these would be visible to another team in another department, even if they are in another workgroup, where another case class was raised. For example, fraud, compliance, and internal audit teams may all want their own separate rules, but do not want other teams to see when these rules fire. This applies in a vertical mandator structure, where it is possible to separate teams and visibility of cases and rules using standard mandator accesses and inheritance, separate working queues, case classes, etc. The data is shared, and passes through all mandator levels, allowing rules from different levels to fire. No issue if only 1 ruleset fires at 1 mandator level, and only 1 case class is raised. However, if rules from more than 1 mandator level fires (=more than 1 team's rules) causing more than 1 case class to be raised, then all fired rules appear in all raised cases for that incoming message. Of course, a branched mandator structure would solve this, but then requires non-shared data, so data duplication, not affordable in large systems of > 512GB RAM.
Needed By Quarter
  • Guest
    Reply
    |     Oct 10, 2022

    One possible way to achieve the same thing might be to simply filter which rules are visible in the case using some kind of enforceable filter in the case view, that is set by an administrator, and cannot be change by a user.

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