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Status Future consideration
Workspace Spectrum LSF
Components Reporting/Explorer
Created by Guest
Created on Jan 20, 2022

Adjust login messages in LSF Explorer for better troubleshooting

We are facing a strange behaviour with the messages for a failed login at LSF Explorer Server.

There are three scenarios:

  • The user is not able to the system on the server where LSF Explorer is installed - hence the user is not able to login to LSF Explorer

  • The user does not have the permission to login to LSF Explorer (wrong/no role or permission in RBAC configuration)

  • The user just had a typo in username and/or password.

Today for the first two scenarios there is the following error message when trying to login:

"The specified user name, password, or combination is incorrect. Verify your input."

Actually this message is at least misleading when troubleshooting if not even technically wrong - as the user name / password might even be correct and the login will fail due to the first two scenarios. We could literally have saved hours of troubleshooting time (together with IBM) if the message would not have been this misleading.

For the third scenario, the message currently is:

"Cannot login with given user name and password."

This is technically correct, but even the error message for the other two scenarios describes the actual situation better.

So two different proposals:

  1. The very basic one: Just exchange the messages for scenarios 1&2 and 3 so it is not that misleading anymore.

  2. The more detailed one which is creating most clarity:

    1. For scenario 1 change the login message to something like "It is not possible for the user to login to this system"

    2. For scenario 2 change the login message to something like "The user has not the permissions required to login to LSF Explorer"

    3. For scenario 3 change the login message to something like the already existing "The specified user name, password, or combination is incorrect. Verify your input."

Thanks for supporting/considering this RFE as it will make operating/troubleshooting LSF Explorer much more handy for users and administrators in the long term use.

Needed By Month