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Problem statement/pain point:
In now Tags can be defined only non-hierarchy style.In our usecase, administrator design tags system in the enterprise such as in below.This tags system have hierarchical contents.
We really want to define hierarchical tags, such as in below.
AI_type
|--Question and answer
|--Prediction
|--Chatbot…
Project_name
|-- CallCenterSupport
|-- OperationalChatbbot
|-- ForignExchangeOperationSupport…
but as a workaround we define flat tags(AI_type-Question and answer, AI_type-prediction, AI_type-chatbot…)With this flat tags, user can not find tags they want to see easily, because there are many similar tags in catalog.
Proposed solution:
Define and display tags hierarchically. If we have function to define hierarchical tags, also want to see tags list hierarchical style.
benefits/value:
User can find assets which they want to have quickly with Tags.
# of users impacted and how often are they impacted:
For this instance, from several to ten users, and always impacted in now, but this use case is trial, impacted user will be growth in near future.
Also this function will be impact to decision to renew or stop Watson Knowledge Catalog Standard plan which is purchased in now.
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Currently in WKC in CPD, we support hierarchies of terms and these terms can be assigned to any assets.
We do not plan to support hierarchy of free-form tags.