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Ability to have online messages to detail why go-lives are in queue and pending processing.
Product and Tech support teams would have more visibility with understanding why a go-live is in queue. Specifically, support staff would be able to differentiate deadlock vs BAU processing situations. This would assist staff with determining if a...
Store the "Case Close Status" used to close a case within the case instead of reading it from the current Case close table
The "fraud status" entries in the case history table seems to draw the current fraud status assigned to a case close code and not the one that was valid when the case was actually closed (perhaps it isnt stored at all in the case). So when changin...
It is too easy to delete queries, especially when you have hundreds of them with no option to sort or filter. Accidentally deleted queries can (most time) easily restored by renaming the "marked as deleted" items that Safer Payments already automa...
Add Case Close Code attribute to Case history section in case investigation
The "Case history" table in cases only shows the "fraud status" assigned to a case not the case close code itself. In case you have multiple case close codes with the same fraud status configured to them you can NOT discern - in the otherwise help...
Permission on (specific) query based on user role, user group or user
It should be possible to restrict a query or a group of queries within a mandator to specific user roles, user groups (for cases) or even specific users (e.g. private queries). Currently every user that has the "view query" permission sees and can...
Allow option to count business days instead of calendar days
Looking for the option to view a count of business days across Safer Payments, including: Case investigation and case reporting. How many business days have passed since the case was created or since it was last transitioned? What is the average n...
In Case Management, allow visibility of fired rules for only the mandator level they fired in.
Currently, in a Case all rules that fired will be shown in that case, even if another case class was raised by the same or other rules firing at the same time. Therefore, if there are sensitive rules from 1 department firing, these would be visibl...
Currently we need to manually select and delete expired risk list entries. We would like to see an option to enable this for a lisk and have the daily maintenance job wipe the expired entries from the list.
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
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