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Add Case Close Code attribute to Case history section in case investigation
The "Case history" table in cases only shows the "fraud status" assigned to a case not the case close code itself. In case you have multiple case close codes with the same fraud status configured to them you can NOT discern - in the otherwise help...
Permission on (specific) query based on user role, user group or user
It should be possible to restrict a query or a group of queries within a mandator to specific user roles, user groups (for cases) or even specific users (e.g. private queries). Currently every user that has the "view query" permission sees and can...
Allow option to count business days instead of calendar days
Looking for the option to view a count of business days across Safer Payments, including: Case investigation and case reporting. How many business days have passed since the case was created or since it was last transitioned? What is the average n...
In Case Management, allow visibility of fired rules for only the mandator level they fired in.
Currently, in a Case all rules that fired will be shown in that case, even if another case class was raised by the same or other rules firing at the same time. Therefore, if there are sensitive rules from 1 department firing, these would be visibl...
Currently we need to manually select and delete expired risk list entries. We would like to see an option to enable this for a lisk and have the daily maintenance job wipe the expired entries from the list.
The client has a requirement to see exactly case related transactions under the case when we use a calendar profile. For example; (1month calendar - txns amount > 1000 and sent to Turkey).. We can put a query with the same conditions and I can ...
User Preference settings for Case Management set up
Have one control setting for user preferences on how they want Investigation cases to look. It seems I have to set my column and field preferences for each queue. SP should have one control setting for cases.
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
Working queue- change functionality offers too much capability
As an External Admin User with working queue-change privileges, I can do more than just add the user to the queue. I can change Insertion Conditions when these are preset by Network and should not be changed.
The change feature should break ou...
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