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Problem Description:Editing case workflows as plain text is not obvious and it may lead to human factor errors. The proper way of creating complex workflows now is drawing them on paper and carefully transferring element by element to Safer Paymen...
Create error message or revert back to SS home page when a user is not configured in Guardian.
When a user has SS Guardian access, but is not configured in SP/Guardian, the SP/Guardian log in screen displays. The user will attempt to log in here and will not be able to continue- this can be very confusing and cause phone calls to our sup...
New AML Type/AML Timestamp field (Duplicate of SP Fraud Type/Timestamp)
A field similar to SP Fraud type/SP Fraud Timestamp is needed for AML marking purposesWe have had cases where we would need to mark a transaction as both fraud and an AML typeThis would have the same function as SP fraud type/timestamp field as in...
Missed Cases - Depending your findings about the missed cases (how is it build – one genuine case of card XPTO versus one transaction flagged as fraud from card ABCD is a missed case?), is necessary to reformulate the way SP identify as missed cas...
Upload Files - In the SP front end, when we tag one transaction as fraud, the name of the user who made it, doesn’t appears in the field “FRAUD_CLASSIFICATION_USER_NAME”. It must appears.Create meta attributes (FRAUD_CLASSIFICATION_DATETIME, FRAUD...
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