IBM Data Platform Ideas Portal for Customers


This portal is to open public enhancement requests against products and services offered by the IBM Data Platform organization. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:


Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,


Post your ideas

Post ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

IBM Employees should enter Ideas at https://ideas.ibm.com



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IBM watsonx Orchestrate

    Showing 341 of 18268

    Voice support for Norway, Sweden, Finland, Poland, Denmark

    Nordic countries need voice support. Maybe you could use AI!
    8 months ago in IBM watsonx Orchestrate 0 Submitted

    End Chat Confirmation UI: No/Yes

    The End Chat window UI has the No selection before the Yes selection. This is opposite of all other similar selections on ups.com and is contrary to our design standards as per UX.
    8 months ago in IBM watsonx Orchestrate 0 Submitted

    Support connector for RDB

    We would like to manage conversation history using RDB, but it is not supported by the standard connector. Since this request is likely to come up from other customers as well, I would like it to be supported.
    8 months ago in IBM watsonx Orchestrate 3 Not under consideration

    Generative AI Chinese Support on-prem

    ( https://www.ibm.com/docs/en/watsonx/watson-orchestrate/current?topic=notes-supported-languages ) 1)Generative AI Chinese Support, it is first priority. If we can’t use Generative AI in wxo, it is not technologically advanced product. We need to ...
    8 months ago in IBM watsonx Orchestrate 3 Functionality already exists

    Approval of tools before being Published to be used

    I can see a requirement of having a QA and Test team "approve" a Skill tool before it's available to be used. This is to make sure they work as required.
    about 2 years ago in IBM watsonx Orchestrate 2 Not under consideration

    Analytics: Analysis of Unsuccessful Conversations

    ○ Request: ability to categorize unsuccessful chatbot conversations. ○ Details: This involves analyzing conversations where the chatbot failed to resolve the user's issue. These conversations to be categorized based on the reason for failure (e.g....
    9 months ago in IBM watsonx Orchestrate 0 Planned for future release

    Analytics: Measure the Ticket Deflection Data

    ○ Request: measure how the chatbot is reducing the number of support tickets. ○ Details: This involves quantifying the chatbot's impact on ticket volume. See data that shows how the chatbot has reduced the number of tickets that would otherwise ha...
    9 months ago in IBM watsonx Orchestrate 1 Planned for future release

    Analytics: Integration with Case Management System

    ○ Request: integrate data from case management systems like ServiceNow. Specifically, he wants to upload data (e.g., via CSV) to compare ticket volumes before and after chatbot implementation. ○ Details: be able to upload historical ticket data fr...
    9 months ago in IBM watsonx Orchestrate 2 Not under consideration

    Analytics: Knowledge Base Utilization Metrics

    ○ Request: understand how effectively the knowledge base (KB) articles are being used. Specifically, he wants to know which KB articles are being referenced (or not referenced) when the chatbot answers queries. ○ Details: This involves tracking wh...
    9 months ago in IBM watsonx Orchestrate 0 Not under consideration

    Analytics: Guidance for Improvement

    ○ Request: When the chatbot doesn't resolve a request, wants to know why. This includes identifying the areas where the chatbot is failing (e.g., specific knowledge base articles or categories). ○ Details: This is about diagnostic information. The...
    9 months ago in IBM watsonx Orchestrate 0 Planned for future release

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