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Allow buttons/rich response as part of Option Response Type for Intercomm
Typically, we can adjust the Option Response Type to be a button or list etc for responses on the chat. However, support team confirmed with development team that rich response is not available for Intercom. This request is to impletement support for rich response for Intercom, as suggested by support.
Pain point: Customer uses chat, will ask questions and will need to get a list of options to click. Currently, buttons are not supported so customer has to choose the number associated with a response. This is not intuitive and can be confusing especially for older customers who will use the chat often as this is a medical industry.
Further, people generally prefer to talk to real human, so during a chat with AI any small hiccups can deter away users and not want them to inquire at all. This is very problematic especially in the medical industry, since if people stop inquiring then any medical conditions could get severe.
Value: By having buttons, the chat flow will be further smooth, causing no confusion and be very professional. Any customer or patient inquiring feels great ease to get answers from the chat and won't have to delay if they suspect symptoms which requires AI to ask multiple questions to hear out.
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