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Status Submitted
Workspace Watson Assistant
Created by Guest
Created on Jan 11, 2022

Extend the session timeout so Assistant can usefully support FB Messenger and other asynch channels experience.

When Watson Assistant works with Facebook Messenger the session times out after 60 minutes.

60 mins may be acceptable for a web session which is a synchronous experience . It is far too little time for an asynch messaging channel like FB Messenger, Wechat, Whatsapp where the normal user expectation and experience is “I can look at this later and respond then”.


Because this session timeout is so limited we will otherwise have to custom build a mechanism to save and restore conversations outside of Watson, which seems silly.

24 hours should be the minimum available. 7 days would be better.

Needed By Quarter
  • Guest
    Jan 13, 2022

    The doumentation that states that it is 24 hours is https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-facebook#deploy-facebook-try

    Perhaps this is wrong and the setting in "inactivity timeout" for the Assistant is what determines this, in which case default is 60 mins, but this can be increased to 24 hours.

    Can you clarify please IBM? Do FB integrations only last 1 hour before timeout or can we increasqe this to 24 hours via inactivity?

    1 hour or 1 day - either way it's still too short.