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Status Future consideration
Workspace Watson Assistant
Created by Guest
Created on Jan 11, 2022

Extend the session timeout so Assistant can usefully support FB Messenger and other asynch channels experience.

When Watson Assistant works with Facebook Messenger the session times out after 60 minutes.

60 mins may be acceptable for a web session which is a synchronous experience . It is far too little time for an asynch messaging channel like FB Messenger, Wechat, Whatsapp where the normal user expectation and experience is “I can look at this later and respond then”.


Because this session timeout is so limited we will otherwise have to custom build a mechanism to save and restore conversations outside of Watson, which seems silly.

24 hours should be the minimum available. 7 days would be better.

Needed By Quarter
  • Guest
    Sep 28, 2022

    Are you saying that Assistant will keep the session going for 24 hours, but on the FB side it'll close in 1 hour?

    When the user responds after an hour, and FB sets up a new session, would Assistant recognise this as same user & session?

  • Guest
    Sep 28, 2022

    Sorry, I just re-read - it's on the FB Messenger side? Bother.

  • Guest
    Sep 28, 2022

    Hi Rachel - I've also mentioned last week to Arnesh Batlaw when we were discussing other features. This timeout could stop us launching the FB Messenger & Instagram assistant channels. 1 hour seems - well, silly.

  • Admin
    RACHEL LIDDELL
    Sep 27, 2022

    Hi there -- the 60 minute session length is a limit from Facebook Messenger. Watson Assistant's session length can extend up to one week, depending on your plan. See documentation here. However, we are also considering pursuing asynchronous messaging. I will reach out separately to learn more about your use case.

  • Guest
    Jan 13, 2022

    The doumentation that states that it is 24 hours is https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-deploy-facebook#deploy-facebook-try

    Perhaps this is wrong and the setting in "inactivity timeout" for the Assistant is what determines this, in which case default is 60 mins, but this can be increased to 24 hours.

    Can you clarify please IBM? Do FB integrations only last 1 hour before timeout or can we increasqe this to 24 hours via inactivity?

    1 hour or 1 day - either way it's still too short.