IBM Data and AI Ideas Portal for Customers


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Status Not under consideration
Workspace watsonx Assistant
Created by Guest
Created on Nov 20, 2017

RELATED IDEAS

Common Pattern Nodes

Add the possibility to jump to common pattern nodes/node groups (e. g. "Please enter your customer number/adress/phone number") from anywhere in the dialog flow and dynamically jump back, based on where you came from.

This could speed up dialog development, especially for bigger chatbots, where you have to build these common nodes multiple times, because right now you can only have one node where you jump back to. These common nodes/groups of nodes should be able to take in jumps from anywhere in the dialog tree and after they handled whatever they are supposed to do, route the dialog flow back to the place, where the original jump came from.

Additionally, this would also make the bot more maintainable, because you only need to define these nodes once and if you need to change something, only need to change it in one place.

  • Guest
    Reply
    |     Mar 18, 2021

    +1 from Century Link. They specifically asked "Clicking on Jump takes you to location, which is very useful. Having an option to navigate back would be great." This was submitted with a low 2 Rating and more feedback on Watson Assistant.

  • Guest
    Reply
    |     Aug 2, 2019

    This "Common Pattern Nodes" / "Subroutines" feature has been raised to me by a customer today as being a significant blocker for them due to the size of their virtual assistant dialog tree, which has repeating elements of conversation they need to reuse in different complex dialog flows.

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