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Allow option to count business days instead of calendar days
Looking for the option to view a count of business days across Safer Payments, including: Case investigation and case reporting. How many business days have passed since the case was created or since it was last transitioned? What is the average n...
In Case Management, allow visibility of fired rules for only the mandator level they fired in.
Currently, in a Case all rules that fired will be shown in that case, even if another case class was raised by the same or other rules firing at the same time. Therefore, if there are sensitive rules from 1 department firing, these would be visibl...
It is too easy to delete queries, especially when you have hundreds of them with no option to sort or filter. Accidentally deleted queries can (most time) easily restored by renaming the "marked as deleted" items that Safer Payments already automa...
Add Case Close Code attribute to Case history section in case investigation
The "Case history" table in cases only shows the "fraud status" assigned to a case not the case close code itself. In case you have multiple case close codes with the same fraud status configured to them you can NOT discern - in the otherwise help...
Consolidated alarm in Index Based Evaluation cases should show the timestamp of the aggregated hits and also the IBE name that triggered the hit
Right now it only shows the index value and the score and investigator has no way of knowing when the hits were aggregated. So if in a case there are multiple hits consolidated the investigator has no way of knowing which hit was aggregated at wha...
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