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Allow counters with lower priority (calculated earlier) to be used within evaluation conditions of higher priority counters
Use case: Users of Safer Payments have the ability to calculate the most common value of a reference attribute. For example, understanding a cardholder's most common grocery store merchant ID is a great way of reducing false/positives. Because man...
Improve logging/tracability options of (HTTP) Case actions
Currently when executing case actions the investigator gets no information (UI) that an error might have occured delivering the message. Also the logging of errors within a case audit trail seems only to work for HTTP error codes which are stored ...
Provide an option to wipe all entries from a defined risk list
Currently there is no option to wipe all entries of a risk list. A risk list can also not be deleted as long as it contains entries. You have to manually select/mark all entries of a list and delete them. Setting a high amount of rows per page doe...
Ability to have online messages to detail why go-lives are in queue and pending processing.
Product and Tech support teams would have more visibility with understanding why a go-live is in queue. Specifically, support staff would be able to differentiate deadlock vs BAU processing situations. This would assist staff with determining if a...
Store the "Case Close Status" used to close a case within the case instead of reading it from the current Case close table
The "fraud status" entries in the case history table seems to draw the current fraud status assigned to a case close code and not the one that was valid when the case was actually closed (perhaps it isnt stored at all in the case). So when changin...
It is too easy to delete queries, especially when you have hundreds of them with no option to sort or filter. Accidentally deleted queries can (most time) easily restored by renaming the "marked as deleted" items that Safer Payments already automa...
Add Case Close Code attribute to Case history section in case investigation
The "Case history" table in cases only shows the "fraud status" assigned to a case not the (name) of the used case close code itself that triggered the action. In case you have multiple case close codes with the same fraud status configured to the...
Permission on (specific) query based on user role, user group or user
It should be possible to restrict a query or a group of queries within a mandator to specific user roles, user groups (for cases) or even specific users (e.g. private queries). Currently every user that has the "view query" permission sees and can...
Allow option to count business days instead of calendar days
Looking for the option to view a count of business days across Safer Payments, including: Case investigation and case reporting. How many business days have passed since the case was created or since it was last transitioned? What is the average n...
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