watsonx Assistant

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Update the Zendesk connection

The connection to Zendesk through web chat today is mostly compatible only to the older Chat feature of Zendesk. Zendesk now has this Agent Workspace which combines the chat feature with the ticket system. The older chat feature will also not be u...

over 1 year ago in watsonx Assistant 0 Not under consideration

2 VOTE

Provide whitelist of public IPs for public services

IBM Cloud does not provide any kind of whitelist for public-facing services. This prevents security-conscious people from hardening their firewalls by restricting outbound traffic to those whitelist IPs. I'm running into this issue now, where my s...

about 3 years ago in watsonx Assistant 0 Not under consideration

1 VOTE

Create entities based on coreference of previously detected entities

In order to detect a navigation path in a HR application I would like to be able to replace on the fly the pronouns with previously used nouns in order to better detect the current navigation path. Example: Are there any Iphones available as compa...

over 1 year ago in watsonx Assistant 0 Not under consideration

1 VOTE

Be able to adjust/customize the output of the NLP before the Node processing phase

Depending on the output of the NLP, some entities could have specific enrichments that are needed to decide the next node processing output. The enrichments could be wether obtained from an external service, or simply by using a map of enrichments...

over 1 year ago in watsonx Assistant 0 Not under consideration

3 VOTE

Auto sentence/word completion

How better we design the bot, its always difficult to guess how the end user is going to receive it. I might train on different utterances, but user might be talking in different tone. Auto completion/ suggestion based on the trained utterances , ...

almost 5 years ago in watsonx Assistant 0 Not under consideration

3 VOTE

Add ability to move entity values

It'd be useful if it was possible to move entity values and their synonyms from one entity to another, in the same way that you can select training questions for intents and move them to another intent. This would make it much easier when making c...

almost 5 years ago in watsonx Assistant 1 Not under consideration

2 VOTE

Allow buttons/rich response as part of Option Response Type for Intercomm

Typically, we can adjust the Option Response Type to be a button or list etc for responses on the chat. However, support team confirmed with development team that rich response is not available for Intercom. This request is to impletement support ...

over 3 years ago in watsonx Assistant 0 Not under consideration

3 VOTE

Can we please have all-but search possibility in the Watson Assistant Analytics tab?

This is such a simple improvement, that I have had 3 clients ask for. They say things like:"I would like to see all conversations EXCEPT ones containing #chit-chat","I would really like to see all conversations EXCEPT ones containing the word Chri...

over 5 years ago in watsonx Assistant 0 Not under consideration

3 VOTE

Download/List an asset from catalog from HTTP API

When using the watson APIs to retrieve assets, it responds asset metadata only. As a data engineer/scientist, I need to: List URIs of available data assets from a given catalog Download asset content from a given asset URI/id It will benefi...

almost 6 years ago in watsonx Assistant 2 Not under consideration

2 VOTE

Change font size and font colour in the Web Chat integration for WA

While working on a chatbot, using the web chat integration, I found that there's limited things one can customize to change the look and feel of a chatbot. The function updateCSSVariables only admits very few CSS variables. I think that font size ...

almost 4 years ago in watsonx Assistant 0 Not under consideration

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