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Status Delivered
Workspace Spectrum Symphony
Created by Guest
Created on Apr 22, 2020

Forcefully terminating lingering SSM and restarting on another management host

Customer largest production cluster PG1 had an incident on March 13. PG1 span over 2 ~ 3 DCs. There was a network failure between two DCs in the morning. VEMKD and SSM were running at different DCs. Customer tried to disable the app so they can restart SSM at a different management host. The action failed because SD was in process disabling SSM. SSM process was not terminated for many hours until they contact IBM. Support asked them to kill the process and then SSM could be started at another host, workload was then able to resume.

The incident was caused by network failure. But one request from customer is to enhance the feature to forcefully terminating lingering SSM and restarting on another management host.

There is a app profile parameter to do similar things. But if SSM process was hanging (for example, kill -STOP pid), EGO cannot terminate the process actually.

Description: Number of seconds to wait for the session manager to shut down before the session director considers it as timed out and restarts the session manager.
The session manager should shut down within the timeout period when the related application is unregistered or disabled.
Where used: SOAM > SSM
Required or optional: Optional
Valid values: 1 to 4294967295
Default value: 300

Need enhancement to forcefully terminate lingering SSM and restart on another management host regardless of current SSM process state.

  • Guest
    Nov 27, 2020

    .Information has been provided, to close the RFE request.

  • Guest
    Aug 12, 2020

    .Information has been provided and agreed to close this request.